Our Work: Business Consulting

Business Consulting

At our core, we’re a company that solves business problems. After hundreds of successful software implementations, we’ve learned a few valuable lessons for keeping projects on track and avoiding common pitfalls.

Before you even start thinking about what your software will look like, we can help you answer questions like

  • Is it possible to create a system that solves my problem?
  • Is there anyone who already makes a product that fits my needs?
  • At what point does it make more sense to build a custom application?
  • How do I go about soliciting and selecting a system?
  • What infrastructure do I need to support this system?
  • Will this solution still meet my needs in 5 years?

With guidance and careful planning by our experts on the front end, our clients have avoided significant hurdles by designing projects that are set up for success from the outset.

We can also help you with longer term planning, including strategic IT or GIS plans and disaster recovery plans.

Featured Business Consulting Projects

Case Management System Implementation

The Regulatory Commission of Alaska’s (RCA’s) systems for managing documents and workload were old, making it difficult to manage work, track deadlines, and conduct research. Although the RCA wanted to improve their efficiency and effectiveness, the existing systems couldn’t support these changes.

State Government

Student System Business Case

The data nerve-center of the University of Alaska Fairbanks’ distance education program (eLearning) was a custom-built FileMaker Pro application. However, the application couldn’t integrate with newer systems, including the program’s website and the University’s student information and course management systems.


Virtual Call Center

Calling the Unemployment Insurance (UI) Program typically meant waiting on hold for 20 minutes or sometimes for multiple hours. To streamline a customer’s experience, the UI Program wanted to replace their existing systems with a contact center solution that unified their 3 call centers. And the solution also needed to work for other State agencies in the future.

State Government

Requirements Analysis for Law Enforcement

The Washington Traffic Safety Commission was ready to expand the Electronic Traffic Information Processing (eTRIP) systems to include 2 additional document types: the DUI Packet (comprised of 1 to 9 forms) and the vehicle impound form. But first they asked us to gather requirements, evaluate options, and help them select a solution.

State Government

Electronic Medical Records System

In compliance with federal requirements, the Alaska Psychiatric Institute (API) implemented a commercial-off-the-shelf (COTS) Electronic Medical Records (EMR) system. Although the implemented EMR modules were functional, API was planning to add modules and make enhancements to achieve their vision of a paperless medical records system.

Health and Social Services