Application Development is the development of new applications which may be mainframe, server, network-based,
web-based or a combination. The requirements for new applications may require interfaces to existing applications.
Examples of included services: web application development; mobile application development;
service oriented architecture (SOA); researching; analyzing; gathering requirements; designing; programming;
testing; documenting and implementing; applying changes to the software language and/or database in which the
application is written; providing corrections for production or any changes needed and participation in disaster
recovery planning and documentation.
Application Maintenance and Support
Application Maintenance and Support includes the skills and requirements for supporting application systems,
including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support
also applies to applications running in a production environment.
Examples of included services: research, analysis, design, programming, testing, documenting and implementing
maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs;
making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes
to the software language and/or database in which the application is written; providing corrections for production
or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need
to be available 24/7 or on an on-call basis.
Project Management service providers may perform any or all of the project management processes identified by the
Project Management Institute as published in the PMBOK® Guide, Fifth Edition or most recent.
Examples of included services:
utilizing the Customer’s tools and processes, using off-the-shelf tools,
using Vendor’s own proprietary tools and processes to manage a project and using the Texas Project Delivery Framework.
Information about the framework tool can be found on
the DIR website.
Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function,
keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished
by converting/migrating legacy applications to new technology either with or without new business functionality or
it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing
website content accessibility compliance.
Examples of included services: assessments of the current application portfolio, evaluation of the technology
assets before beginning technology transformation and Business Case development for justification of an initiative.
Also included are: technology transformations, which may include, appropriate Return on Investment (ROI),
benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development,
proof of concept, deployment, implementation, integration, remediation, data migration, documentation,
application programming and support services; and training support.