Organizational Change Management
Every transformation depends on people, not just technology. Without trust, sponsorship, and readiness, even the best systems fall short. We partner with leaders to turn disruption into adoption. Change is not only delivered, but embraced and sustained across the organization.
Expertise
Strategy to adoption. Change that people embrace.
Transformation succeeds when people adopt it, not just when technology goes live. We work with leaders to shape strategies that earn trust, guide stakeholders through change, and build lasting habits across teams. The goal: lasting adoption. With clear sponsorship, purposeful communication, and readiness built in, organizations see faster uptake, stronger engagement, and measurable results.
Change Strategy & Sponsorship
A strong strategy gives leaders a straightforward way to guide their teams. We clarify the case for change, map the people and processes most affected, and organize the work into a rhythm teams can follow. With sponsorship plans, impact and readiness profiles, adoption metrics and dashboards, and a 90-day playbook, leaders gain a shared view of priorities and a practical path for reinforcing expectations. The outcome is more unified sponsorship, fewer pockets of resistance, and benefits realized sooner.
Stakeholder Engagement & Communications
Win trust and speed adoption with clear, consistent communications. We identify the audiences that matter most, shape messages that resonate with each group, and choose the right channels to reach them. Regular feedback loops, brief touchpoints, and transparent updates keep teams informed and confident. As communication becomes more predictable and consistent, decisions accelerate and engagement stays anchored throughout the entire initiative.
Impact & Readiness Assessment
Understand how change will affect your teams, so you can prepare more effectively. Resource Data’s change experts analyze impacts across roles and workflows, gather input directly from staff, and highlight where support will be needed. This creates early visibility into risks and equips leaders to take targeted action. By addressing concerns before they turn into real barriers, launches become smoother and teams adopt new practices more quickly.
Training & Skills Enablement
Equip people to adopt new tools from day one. We design learning paths based on real tasks, access levels, and skill gaps, with opportunities for hands-on practice and quick- reference guides and searchable knowledge bases for after sessions. Support continues through short workshops, labs, and coaching that reinforce learning at the right time. Teams gain confidence earlier, reduce reliance on support channels, and reach proficiency at a steady pace.
Employee Experience & Adoption
Make work easier and accelerate adoption with strategies people trust. Through surveys, interviews, and journey mapping, we identify the moments that cause friction and the opportunities to improve. Prototypes, pilots, and small iterative tests help refine the experience before full rollout of new technologies and processes. As pain points shrink and clarity increases, adoption rises naturally and satisfaction grows alongside productivity.
Leadership & Culture Enablement
Build leadership habits and culture that make transformation last. We work with executives and managers to align principles, decision rights, and operating rhythms. Toolkits, workshops, and feedback loops then help leadership teams stay consistent in how they communicate and reinforce expectations. Over time, these habits strengthen culture, clarify decision paths, and create an environment where future change becomes easier to absorb.
Our Clients
Hundreds of clients. Thousands of projects. Lasting change.
“Resource Data’s Data Engineer, together with technical city staff, outlined an approach that eliminated the risks we had in the older reporting solutions while also providing new capabilities that many of our employees didn’t think possible.”
Greg Hanmer, Sr. IT Manager, Data Services, City of Boise
City of Boise
From Silos to Sync: Making Agile Work in City Government
The City of Boise’s IT Department needed a cohesive project management framework to replace siloed processes and improve visibility across 85 staff. Without it, projects were delayed, ad-hoc requests overwhelmed teams, and leadership lacked visibility into IT capacity and priorities.
Resource Data led and consulted a phased Agile transformation tailored to public-sector needs. Using Azure DevOps as a single backlog, we provided role-specific training and embedded consultants as Scrum Masters and Product Owners to mentor teams.
By Sprint 3, Boise’s Data Services team delivered 41% more work while interruptions from planned work dropped significantly. With unified tools and coaching, the IT department gained transparency, efficiency, and a culture of continuous improvement.
Northwest Company International
From Unprepared to Confident: Achieving ERP Readiness
An international wholesaler’s Alaska division provides purchasing and shipping services to communities across the U.S.’s northernmost state. To modernize operations, the company launched a multi-year effort to replace its aging order entry system with a new ERP warehouse management platform. However, after years of delays, staff felt unprepared and undertrained to go live.
Resource Data stepped in to provide organizational change management and project management support. The team resolved outstanding issues, updated standard operating procedures, and created clear, practical training materials. Stakeholders received targeted instruction and guidance on what to expect during testing and go-live, ensuring they felt both confident and ready using the new system.
With these efforts, the project moved achieved its planned go-live, positioning the wholesale company for long-term operational improvements.
Cook Inlet Tribal Council
Inclusive Training Designed for Diverse Digital Skills
Cook Inlet Tribal Council (CITC) launched its Family Information Services (FIS) portal to make family support resources easier to access. The organization needed a training approach that worked for staff as well as a wide range of community members, many of whom had limited internet access, low bandwidth, and little experience with online tools.
Resource Data provided a tailored training plan that paired detailed technical instruction for employees with simplified one-sheet guides for non-employee users. Each component was designed for clarity, minimal connectivity requirements, and varying levels of digital literacy.
The targeted approach equipped staff to support the system effectively and gave community members straightforward guidance for using the portal. The result was broader adoption and a more accessible pathway to essential family services.
Alaska Department of Labor
Strengthening Readiness for a Multi-System Consolidation
The Alaska Department of Labor’s Employment & Training Services division was a year into an ambitious project to consolidate six separate systems into one. With eight distinct user groups relying on the new platform for everything from grant reporting to job center operations, progress had begun to stall amid communication gaps and uneven alignment.
Resource Data partnered with the department to lead the organizational change effort, applying a structured change management framework to support both organizational and individual adoption. The work began with a detailed readiness assessment, including organizational and sponsor gap analyses that surfaced cultural, structural, and leadership factors that could slow adoption. Those insights shaped an integrated change management plan that unified findings into a clear roadmap.
As the plan unfolded, leadership engagement strengthened. Managers gained practical tools to support their teams, and end users received role-specific training. Clear, consistent communication and targeted coaching helped rebuild trust and restore momentum.
Alaska Center for Human Development
Building Stronger Processes to Support New Technology Investments
A Human Development Family Services Training Center (FSTC) delivers evidence-based training to behavioral health professionals across Alaska. Frequent staff turnover among grantee agencies made it difficult to maintain accurate contact information, and relying on Excel to track outreach and training activity created recurring bottlenecks.
FSTC chose to improve foundational processes before investing in new technology. Resource Data supported this approach by helping staff clarify how training activity was tracked and by introducing Asana to make assignments, deadlines, and coordination more visible. With daily workflows running more smoothly, the team could begin exploring customer relationship management (CRM) options that may eventually replace spreadsheet-based tracking as the organization grows.
Stronger processes and better use of tools gave staff clearer insight into training operations and reduced time spent on manual updates. FSTC is now managing outreach more efficiently and is better positioned to expand support for behavioral health providers across Alaska.
Real-World Solutions
Readiness You Can See. And Act On.
Change succeeds when people are prepared, informed, and supported. We help organizations build readiness visibility across teams, messages, and learning paths—turning data into clear actions. With live insights, tailored communication, and practical enablement, leaders see what’s working, fix what’s not, and guide adoption with confidence before go-live.
Readiness Visibility
Measure Readiness Using Heatmaps
See readiness and risk before go-live with a clear, visual heat map. We help you measure sponsor strength, training progress, message reach, early adoption, and open issues across teams and sites. Data from surveys and tools is cleaned, scored, and visualized to highlight gaps. From there, we target fixes—leadership actions, communication updates, or targeted support—and recheck on a set rhythm. Deliverables include a live heat map, data guide, and action plans tied to go/no-go decisions. Result: fewer surprises, faster adoption, and transparent risk management.
Targeted Messaging
Segment Audiences, Tailor Channel Plans
Drive adoption by segmenting audiences and tailoring channel plans to the actions each group must take. It is critical to first maps roles, locations, and impact levels and then build an audience–message–channel matrix linking each message to a clear action. Channels fit the segment—leader briefings, floor huddles, email, chat, or video—supported by an editorial calendar and leader kits. We localize, test, and track reach and behavior. Dashboards show what’s working and what to adjust for faster, focused adoption.
Role-Based Learning
Design Training Paths by Role
Get people ready faster with clear, role-based learning paths. Resource Data maps each role’s tasks, required skills, and system access, then builds short, structured plans with lessons, demos, practice, and job aids. Training aligns to real workflows and is timed close to go-live, supported by train-the-trainer sessions where needed. An LMS plan manages enrollment, prerequisites, and progress, while a sandbox provides safe, hands-on practice. Our team also tracks completion, proficiency, and early-use results to close gaps—driving faster adoption, fewer tickets, and lasting change.
Adoption Network
Run Change Networks & Office Hours
Accelerate adoption and reduce confusion through a change network and practical office hours around each rollout. Our team helps you recruit and equip champions by role and site with message and demo kits, setting a steady cadence for huddles and feedback. Before and after go-live, short office hours staffed by product, support, and change leads give teams a safe place to ask, see, and try. Insights feed into living FAQs, job aids, and training updates, while metrics track engagement and issue trends—driving faster uptake, fewer escalations, and visible leadership support.
Ariel Gibson
Service Area Lead, IT Business Consulting
Ariel’s impressive resume spans over 20 years in information technology and project management. During her 10 years as a leader within Resource Data, she has risen from a senior project manager to shareholder, to director of sales and marketing, and Juneau Director.
She received her MBA from the University of Alaska and has earned certifications for project management, organizational change management, Scrum Master, and ITIL. She is a proven leader, experienced in managing change while remaining results- and employee-focused.
Our IT Business Consulting Services
Power smarter business with intentional technology.
Talk to Ariel Gibson
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