Category: Utilities
Collaborative Testing Supports Contact Center Modernization
Through structured testing and cross-team coordination, Resource Data helped a major utility launch its contact center with confidence—ready to support over half a million customers.
Upgrading IT Network Infrastructure for Chugach Electric Association
Chugach Electric Association (CEA) needed an experienced network engineer to update critical networking equipment.
Moving Online: Extending Electrical Service Lines Just Got Easier
A major energy company faced challenges in processing service requests from utility customers due to a cumbersome system of manual submissions and spreadsheets. Resource Data collaborated with the utility to create online request forms with GIS components and then integrated systems across departments, making it easier to submit and process requests.
Migration of Virtual Clouds and Consolidating 200 VMs
The process involved designing, testing, and executing dual migration and upgrade processes in sections, ensuring minimal downtime.